When it came time to start thinking about selling and buying our loft we had multiple realtors in to assess our place and give us their opinions. We were met with a wide variety of opinions, from too-good-to-be-true projections that were obvious fluff to absolute disinterest in doing a little leg work. Yes, our property was "unique" and there were challenges with location, lack of comps and some quirks with the building. Juliette Fergus & Trust Realty came in and were straight up, didn't make any promises, didn't blow any smoke and acknowledged the challenges we faced but also came in with a confidence that was reassuring. They never rushed us or made our incessant questions feel like a bother. They came to us with multiple strategies, held our hands through the process, staged it beautifully and sold it quickly and painlessly.
tl/dr of it is they were honest, patient and sold our "challenging" unit with ease. I cannot recommend their services highly enough.
We just bought a home with Juliette Fergus and had a great experience. Although we ventured a bit further east than we originally anticipated (and outside of Juliette's regular "zone") she researched our chosen area and was able to give us the advice we needed about the neighbourhood and our prospective houses in a very thorough and timely manner. She is very comprehensive and responsive and provides a level of expertise that I think is very valuable in today's market. Juliette has a commitment to excellence and a very high level of customer service, and she is humourous and personable as well. Truthfully, I didn't realize how important these soft skills are until offer night when I genuinely believe that Juliette's likability helped us win the house we wanted.
A simple 5-star Google review can't begin to do this company justice, especially Juliette Fergus. From the moment I met with Juliette it was quite clear that her passion for homes and people was beyond anything I had experienced. Juliette is amazingly knowledgeable, caring, funny and extremely thorough. This woman went above and beyond DAILY when trying to find me a house. We went through the highs of many offers and the lows of many out-bids, yet Juliette always remained positive and was immediately on the prowl for my next home. Times where I was sure nothing would come, Juliette picked up my spirits with hope, her hilarious sense of homour, and contagious positivity. Thanks to Juliette and her many, many hours of hard work, she found me a home and it's better than I could have ever imagined. Meeting someone Like Juliette is a rarity in life. Her spirit is so strong and you can't help but want to be around her. Juliette was made for this job yet, not once did I ever feel like it was her "job". I felt like we were in this together, and as single person buying in the stressful Toronto market, it gave me such comfort. I'm forever grateful to Juliette for coming into my life. Thanks for making my dreams come true, Juliette. You are truly one in a million!
Working with the Trust realty group was an extremely positive experience for our family.
After living in our home for over 20 years it was an unnerving decision to sell. To add to this we had experienced some difficulties in the selling process previously. Moving forward with the Trust realty team really was a breath of fresh air.
Monte and Melissa were both very knowledgable, respectful and exceptionally patient. They took extra care to make sure we were comfortable every step of the way. They were happy to provided EVERYTHING necessary and went above and beyond to give us the best representation possible. Most importantly they gave us honest and thoughtful advice and were always available to answer any questions or concerns we had.
The entire team was very friendly and professional making the whole process as easy and seamless as possible. We would definitely recommend them highly to anyone.
Trust Realty Group and Juliette Fergus are a treasure with their specific knowledge of East York, it made for a truly astounding purchase experience. From many showings to being flexible enough to meet our schedules we couldn't ask for more. Juliette made finding our first house a positive & memorable experience.
Monte and his team make the process of selling a house as effortless and easy as possible. From staging and marketing to the final negotiations, everything is done to get best results. Expert knowledge of Roncesvalles and the buyers in the area proved to be extremely valuable.
From the staging to the photos to the timing to the marketing materials outreach; I started this past week feeling that, while anything could happen, your team has put us in a position to show our home in the absolute best light. That was all we hoped for and we felt great about that.
In short, everything was handled expertly, right through to the end.
Thanks again and kudos for being great professionals.
TRUST sold our house -over asking- in 2 days! But the lead up to that sale is the real story here.
TRUST only uses agents that live in the area that they represent. Having an agent that knows exactly what is happening in your specific market and lives near you is a massive advantage.
Do you think the Property Bros would be at your house at 2am painting your ceiling to make a sale if the camera aren't runnning- HELL no!
Julliette our agent went above and beyond, guided us and got us to the finish line.
TRUST reality checks their ego at the door, has the best system of support for home sellers, their business model is a win-win and their signs don't contain giant photos of random agents faces on them. I love that.
10/10 would recommend
The buying and selling experience could not have been better or more professional. Every detail was considered, all options and research were presented enabling us to make informed decisions every step of the way. We highly recommend Trust Realty and Monte was an absolute joy to deal with, as was Sarah and the rest of the team who exceeded our expectations!
My fiance and I had the pleasure of buying our first home in Durham with Trust Realty Group - Keller Williams. We do not have enough good things to say about our realtor, Matt Lionetti. Day or night, Matt was easily available and responsive. His primary interest was not in making the fastest sale at the highest price point. Rather, he was first to point out any potential problems not seen with the naked eye and suggested many ways (if interested) on how we could use them as our bargaining chip. With our first offer, we were extremely fortunate to purchase the home of our dreams. Matt was extremely professional and the only realtor (of all bidders) that attended in person on offer night. Through the entire experience we were hand held by the exceptional Trust Realty team - from being advised to lock in lower mortgage rates a few months before our purchase, to organizing our mortgage with reputable specialists at RBC and to obtaining a lawyer. Thank you Matt, Monte and team for making our first (and hopefully last) home buying journey such a seamless and pleasant experience.
Mark & Julie
Undoubtedly, the Trust Realty team gives you a massive and almost unfair advantage in navigating the insane Toronto housing market. Their knowledge, support, network of experts and commitment to delivering for their clients is absolutely unmatched and impossible to replicate. I can't imagine having a better team in our corner.
I cannot express how happy I am for working with Greg Makin at Trust Realty Group. It was my first time buying a home and I didn't know a thing about it, but Greg guided me through the whole process. He took his time explaining every detail that goes into purchasing a home. I must have seen over 20 properties in the span of 6 months before I finally found my dream condo. Not once did I ever feel pressured or rushed into purchasing a property that wasn't right for me (as I'm very picky).
I am so lucky to have found such a kind and patient real state agent looking out for my best interest and helping me with the biggest purchase of my life to date.
Greg Makin and Monte Burris were great to work with. They have an awful lot of knowledge about the neighbourhoods. We were in both the house and condo market and they were very helpful on both fronts. Thanks guys for all your advise and for making the process easy.
The agents at Trust Realty Group did EVERYTHING!!! prepping the house for sale, completing handyman work, storage and moving, facilitating the digital marketing, open houses, websites, photography and videos as well as accommodating our busy schedule and that of our young daughter.
I would absolutely recommend Trust Realty Group and will work with them in the future. They surpassed our expectations, not just in the sale price but in the process of getting there... our house never looked better. They truly think of everything, this made a challenging time much easier for all of us. Go with Trust. The BEST.
My wife and I just moved back to Toronto after many years living abroad. We were unsure about what neighbourhood to settle in but knew we needed a real estate team with local neighbourhood expertise. A team of professionals who had great energy, and would make our needs a priority. I worked with Greg Makin and Monte Burris both of whom have excellent knowledge of the west end of the city; we saw houses in Roncy, Parkdale, the Junction, Bloor West Village and the Kingsway before settling in Bloor West Village a neighbourhood they said would suite our needs for a growing family with easy access to downtown. They explained the process top to bottom. Greg was prepared and professional and made sure we were educated in the process along the way. Greg negotiated a great deal in the heart Bloor West Village - we are very please with the process and more importantly our new home. My wife and I would not hesitate to recommend the Trust Realty Group - Greg, Monte and their fabulous support staff to anybody. They helped us during the entire process.
Kathy came highly recommended by a neighbour, and from the moment we met her we felt confident about trusting her with the sale of our home. She's not only a seasoned expert with extensive knowledge of the market, she's a great listener who never once made us feel pressured. She and her team mapped out the entire sales process for us, making a daunting task feel manageable. We always felt we had the support of a strong group of professionals behind us. The fact that Kathy also happens to have a great sense of humour and warm personality was just icing on the cake!
Kathy was AMAZING to work with. It was our very first time making a home purchase, and so we were completely lost going into the housing market. Kathy was great from the beginning - she was super patient with us and walked us through each and every step of home buying. She was very honest with her recommendations and advice, which we greatly appreciated. She is also incredibly hard working, working practically around the clock sending us listings and taking us to private viewings. Given the stress of home buying, her super upbeat and cheery personality definitely helped take the edge off, and was incredibly encouraging throughout. We couldn’t recommend her enough! I would definitely work with her in the future should we ever need real estate help! 🙂
We tend to be a bit mistrusting of realtors in the city of Toronto but we encountered Monte and his team at an open house. After hearing him talk about how important it is for realtors to be honest and fair to the listings and provide high-quality photography that truly reflects the homes listed, we were sold that he'd be able to help us. We started off thinking that we wanted to purchase a condo but were quickly convinced that a house would fit our needs more. Monte pushed us to think about purchasing a fixer-upper so we wouldn't have to pay for someone else's renovations and it was one of the smartest things that we did. He guided us through the ins and outs of buying a home (we're first-time homebuyers) and him and his team were not only knowledgable but also incredibly responsive! Ultimately, we ended up purchasing a home that was just right for us and we're very happy with it. I've never encountered a realtor that was so honest and open and we really appreciated this about him and saw this as a key differentiator. There were times when we'd walk into a house that we thought we liked but Monte would point out things that would impact the resale value further down the road and he was right. Navigating through this crazy housing market is a nightmare but Monte and his team were able to shed some light and led us down the right path. Also, Ryan is the best!
Kathy Essery from Trust Realty helped my wife and I find our new home and sell our old home in the fall of 2014. We wanted to move to the west end, but didn’t know a lot about the neighbourhood. We originally met Kathy on a tire-kicking trip to an open house on Beresford Ave. that she was showing. We liked her so much that we asked her to be our real estate agent. That turned out to be a fantastic decision. She is enthusiastic, knowledgeable, tough when needed, and great to work with. She understood exactly what we were looking for, and she worked with us until we found it. We would not be in new our wonderful new home without Kathy. Thank you Kathy!
There is no one better suited to help you. We bought our home over a year ago and as first time home buyers we were nervous and uneducated. Kathy is fantastic at what she does, we never felt mislead and had all our questions answered right away. Thanksgiving weekend Kathy took the time to help us put our offer together and within a short few hours we had our first home. Her dedication to her clients is outstanding and her confidence is what kept us calm during the offer period. Trust Realty Group is not only about selling homes but about creating strong friendships. I wouldn't choose anyone else to deal with when it comes to real estate. Thank you Kathy & Team!!!!!
(there should really be a 6th star option)
I had the pleasure to deal with Monte, Kathy and really the whole Trust Team. This is a dedicated team effort to sell my home for the most amount money. Trust team staged my home and even the exterior of my house, they did minor repairs, painted, the house looked so good I didn’t want to sell! Their marketing really works, I sold my home in four days for way over list price. I also used Monte to buy and the same systematic approach was used until I found the home I wanted at the right price. Monte even knew when to stop me in the negotiating. He was right; the next day the seller came back to me. That advice alone saved me $25,000!
We first met Kathy at an open house, early on in our hunt for our first home in Canada. We were mostly unfamiliar with the housing market in Toronto and we needed someone we felt we could trust, to guide us through it all.
We were immediately struck by Kathy's friendly demeanor and her willingness to share invaluable knowledge. With Kathy's guidance, we pretty soon got the hang of things and quickly honed in on what we really wanted from a home.
We would have no hesitation in recommending Kathy and in fact the entire Trust team, our experience was overwhelmingly positive.
Phil & Lorna
As a first time buyer I was new to the entire process of purchasing my first home. I was extremely overwhelmed by the thought of going through pages of paperwork that I wouldn't be able to understand. I was referred to Trust Realty through a friend and I can not begin to explain how fast my anxiety went away. I was looking to be in the city but wasn't exactly sure what neighbourhood I belonged in. I listed a few must-haves for me and within a day Monte came back with options for us to look at. Within a week I had found the perfect condo and the perfect area for me. The process was easy, understandable and I never felt like I was doing this alone. I am a very needy client and was always asking questions, Monte responded to me at all times even after hours and always explained every step of the process thoroughly. I just wanted to let Trust know that I have been in my condo for 10 months and absolutely love everything about it. I could not have done it without Monte and the team. Thank you again everyone, you can definitely count on me being a client for life!
I have had the pleasure of working with Monte and his team both personally and professionally and can’t say enough about their level of professionalism and expertise. When it comes to the Toronto West neighbourhoods (Roncy, High Park, Junction, Parkdale) their truly is no one better than the Trust Realty Group. I believe what sets this team apart is their passion for the area they work and live in and the competitive drive that it takes to buy and sell a house in the Toronto markets. As an insurance and financial advisor I am always confident in referring my clients and friends to the Trust Realty Group for all of their real estate needs.
The Trust Real Estate Team staged and sold my house in 6 days in 2015. The house was located in the popular Toronto neighbourhood, High Park. They were very organized, efficient and clearly communicated with me through each step of the process. I was very pleased with my neighbourhood specialist agent Monte Burris, and the high level of professionalism he and his team have. I highly recommend!